LEGAL DOCUMENT

Terms of Service

LAST UPDATED

December 14, 2025

VERSION 1.0

Agreement

COMPANY INFORMATION

LEGAL NAME

Voicu Octavian-Mihai PERSOANA FIZICA AUTORIZATA

DBA

TASTEEM

COUNTRY

Romania

ADDRESS

Str. Cerealelor, Nr 13, Baneasa, Constanta

VAT NUMBER

51944577

We operate the AI-powered restaurant recommendation and analytics platform accessible at [your-domain.com] (the "Platform"), as well as any related services, APIs, and integrations that refer or link to these terms (collectively, the "Services").

TASTEEM helps restaurants provide intelligent dish recommendations to their customers through AI-powered chatbots, while giving restaurant owners detailed analytics about customer preferences and menu performance.

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether personally or on behalf of your restaurant business) and Voicu Octavian-Mihai PERSOANA FIZICA AUTORIZATA, concerning your access to and use of the Services.

By creating an account or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Services.

The Services are intended for business users who are at least 18 years old. Individuals under 18 are not permitted to register for or use the Services.

Description of Services

TASTEEM provides restaurant owners with:

AI-Powered Recommendation System

Intelligent dish suggestions based on customer preferences, dietary restrictions, time of day, and historical data

Retrieval-Augmented Generation (RAG) technology for accurate menu matching using semantic search

Customizable chatbot personality with configurable tone and formality levels

Multi-language support with automatic language detection

Analytics & Business Intelligence

Daily and hourly recommendation session tracking

Dish performance metrics (recommendation counts, success rates, conversion tracking)

Customer feedback collection (positive/negative ratings)

Menu section popularity analysis

Monthly insights including trending dishes, peak times, and optimization recommendations

Time-based performance patterns (success rates by hour/day)

Menu Management

Complete menu database with dishes, categories, prices, and descriptions

Ingredient and allergen tracking for customer safety

Nutritional information (calories, protein, carbs, fat, weight)

Dietary flags (vegetarian, vegan, gluten-free, etc.)

Spice level indicators

Availability status management

Customization & Branding

Upload custom restaurant logos with adjustable border radius and transparency

Color scheme customization (chat colors, text colors, bubble colors, background colors)

Welcome message personalization

Font selection

Background image upload with overlay opacity control

Header logo visibility toggle

Website Integration

Embeddable chat widgets for your restaurant website

API keys for secure integration

Usage tracking per embed/API key

Team & Multi-Location Management

Team accounts with role-based access (member, admin)

Invitation system for team members

Support for multiple restaurant locations under one account

Activity logging for security and audit purposes

Account Registration

Account Creation

You must:

Provide accurate information including your name and valid email address

Use Google Sign-In or create a password-protected account

Maintain the confidentiality of your account credentials

Notify us immediately of any unauthorized access

Not share your account with others or maintain multiple accounts without permission

Eligibility

You must be at least 18 years old

You must have legal authority to enter into this agreement

You must operate a legitimate restaurant or food service business

You must not be prohibited from using the Services under applicable law

Team Accounts

Team administrators are responsible for all activities under their account

Administrators manage team member access and roles

Each team member's actions are attributed to the team account

Restaurant locations require accurate business information

Subscription & Billing

Subscription Tiers

We offer different plans with varying features:

Token limits - Monthly AI processing allowances

Location limits - Number of restaurants per team

Analytics features - Access to different reporting tools (Basic/Pro/Premium RAG, time intelligence, reranking)

Analytics retention - Plan-based data retention: Starter Bite (30 days), Main Course (60 days), Chef's Special (120 days)

Support levels - Different response times

Billing

Subscriptions are billed monthly or annually in advance

All payments processed securely through Stripe

We store your Stripe Customer ID, Subscription ID, and Product ID (we never store credit card details)

Prices exclude applicable taxes unless stated

Failed payments may result in service suspension after notice

Token Usage

AI recommendation generation consumes tokens

Token usage tracked daily per team and restaurant

Exceeding plan limits may result in temporary restrictions

Token counts recorded: date, team ID, restaurant ID, total tokens

Plan Changes

Upgrade anytime with immediate effect and prorated billing

Downgrades take effect at next billing cycle

View current usage in your dashboard

Cancellation & Refunds

Cancel anytime; access continues until end of billing period

No refunds for partial periods except as required by law

Data export available before and after cancellation

Acceptable Use

Permitted Uses ✅

Use Services for legitimate restaurant recommendations

Upload accurate menu data, prices, ingredients, allergens, nutritional info

Customize branding within provided tools

Generate embed codes for your websites

Collect customer feedback on recommendations

Prohibited Uses ❌

You may NOT:

Use Services for illegal purposes or violate any laws

Upload false, misleading, or inaccurate menu/allergen information

Transmit malicious code or viruses

Attempt unauthorized access to systems or accounts

Reverse engineer or extract source code

Share embed codes or API keys with unauthorized parties

Spam or send unsolicited communications

Impersonate others or provide false business identity

Interfere with or disrupt the Services

Content Standards

Menu data must be accurate, current, and not misleading

Allergen information must be correct (critical for customer safety)

Nutritional data must comply with local regulations

Content must not infringe intellectual property rights

Uploaded content must not be offensive or harmful

Data & Privacy

What We Collect

See our Privacy Policy for complete details. We collect:

Account data: name, email, password hash, role, consent records

Authentication: Google OAuth tokens, session tokens

Team data: team names, members, roles, invitations

Billing: Stripe IDs, subscription status, token usage

Restaurant data: names, locations, hours, logos, branding

Menu data: dishes, prices, ingredients, allergens, nutrition

Analytics: sessions, recommendations, feedback, performance metrics

Security: activity logs, authentication events

How We Use Data

Provide AI recommendations and analytics

Process payments and manage subscriptions

Improve recommendation algorithms

Monitor security and prevent fraud

Communicate service updates

Comply with legal obligations

Your Rights (GDPR Compliant)

Access: Request copies of your data

Correction: Update inaccurate data in your dashboard

Deletion: Request immediate, permanent account deletion via account settings (tracked with GDPR deletion records). ⚠️ Warning: Deletion is irreversible - export your data first

Portability: Export your data in machine-readable format anytime (available before account deletion)

Objection: Object to certain processing activities

Consent withdrawal: Revoke marketing consent anytime

Data Retention

Active accounts: Data retained while account exists

After deletion: Immediate permanent deletion of all data including analytics

Analytics retention (Plan-Based): Starter Bite: 30 days, Main Course: 60 days, Chef's Special: 120 days - older analytics are automatically deleted

Billing records: 7 years (tax compliance, anonymized)

Security logs: 1 year (anonymized immediately upon deletion)

GDPR deletion logs: Permanent (compliance proof, hashed identifiers only)

Intellectual Property

Our Rights

The Platform, AI algorithms, recommendation engine, and all software are our proprietary property

Our trademarks and branding are protected

You receive a limited, non-exclusive license to use Services during your subscription

Your Rights

You own your restaurant data, menu information, logos, and custom content

You grant us a license to use your data only to provide Services

We may use aggregated, anonymized data for service improvement

Upon termination, we cease using your data (except legal requirements)

AI-Generated Recommendations

Recommendations are suggestions only - not guaranteed outcomes

You must review AI recommendations before presenting to customers

We don't guarantee accuracy or commercial success of recommendations

You control which recommendations to display

Service Availability

Service Level

We aim for high availability but don't guarantee uninterrupted service

Planned maintenance communicated in advance when possible

Not liable for interruptions beyond reasonable control

Usage Limits

Token usage limits based on your plan (tracked daily)

API rate limits to ensure quality for all users

Restaurant/location limits per subscription tier

Excessive usage may trigger restrictions

Analytics Requirements

Analytics require sufficient data collection periods

New restaurants need time to build performance baselines

Recommendation quality improves with more customer interactions

Your Responsibilities

Data Accuracy

Maintain accurate menu data, prices, and availability

Critical: Ensure allergen information is correct and current

Update nutritional information regularly

Keep restaurant hours and contact info accurate

Legal Compliance

Comply with food safety regulations

Follow consumer protection and advertising laws

Obtain necessary business licenses and permits

Handle customer data per privacy laws

Ensure menu pricing complies with local regulations

Security

Protect your account credentials and API keys

Report security incidents immediately

Monitor team member access regularly

Only embed codes on authorized websites

Don't share authentication tokens

Limitation of Liability

Service Disclaimer

Liability Limit

Excluded Damages

We are not liable for:

Indirect, incidental, or consequential damages

Lost profits or business interruption

Loss of customers or reputation

Damages from AI recommendation errors

Customer dissatisfaction with recommendations

AI Recommendations

AI suggestions should not be solely relied upon for business decisions

You validate recommendations before customer presentation

Customer satisfaction remains your responsibility

We don't guarantee recommendation success rates

Indemnification

Indemnification

You agree to indemnify us against claims arising from:

Your use of Services or violation of Terms

Inaccurate or misleading menu/allergen information

Infringement of intellectual property rights

Your restaurant operations or food safety practices

Violation of laws or regulations

Misuse of AI recommendations

Termination

Subscription Cancellation (By You)

Cancel subscription anytime through account settings or Stripe customer portal

Subscription remains active until end of current billing period

After billing period ends, premium features are disabled but account remains accessible

Your data remains stored and you can re-subscribe anytime

Charges incurred before cancellation remain due

Account Deletion (By You)

Delete your account permanently through account settings

Account deletion is immediate and irreversible

Export your data BEFORE deletion - recovery is not possible after deletion

Outstanding subscription charges remain due even after account deletion

By Us

We may suspend/terminate your account if you:

Violate these Terms

Fail to pay after notice

Engage in fraudulent or illegal activities

Provide false business information

Effect of Our Termination

Immediate service access suspension

30-day notice period for data export before permanent deletion (where legally required)

Outstanding charges remain due

API keys immediately deactivated

We cease data processing (except legal requirements)

Changes to Terms

Changes to Terms

We may modify these Terms at any time. Material changes communicated via:

Email to all users

In-app notifications

Posted notice with effective date

Continued use after changes = acceptance. If you disagree, discontinue use and may cancel.

Dispute Resolution

Governing Law

Disputes

Contact customer support first for resolution

Formal actions brought in Romanian courts

EU residents may use EU Online Dispute Resolution platform

General Provisions

Entire Agreement

Severability

No Waiver

Assignment

We may assign Terms in connection with mergers/acquisitions

You may not assign without our consent

Force Majeure

Contact Information

Contact Information

Voicu Octavian-Mihai PERSOANA FIZICA AUTORIZATA

51944577

Str. Cerealelor, Nr 13, Baneasa, Constanta, Romania

octavianvoicu0@gmail.com

+40 768 004 329

octavianvoicu0@gmail.com

Acknowledgment

Acknowledgment

By creating an account and using TASTEEM, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Your acceptance is recorded with timestamp and version tracking for compliance purposes. These Terms are effective as of the date first written above and govern your use of the Services from that date forward.

CONTACT

octavianvoicu0@gmail.com

SUPPORT

+40 768 004 329

TIME-AWARE AI

with nutrition intelligence

ALL RIGHTS RESERVED © 2026.

Designed & Developed by Octavian Voicu

Terms of Service | TASTEEM Restaurant AI Agreement | TASTEEM