LEGAL DOCUMENT
Terms of Service
LAST UPDATED
December 14, 2025
VERSION 1.0
Agreement
COMPANY INFORMATION
LEGAL NAME
Voicu Octavian-Mihai PERSOANA FIZICA AUTORIZATA
DBA
TASTEEM
COUNTRY
Romania
ADDRESS
Str. Cerealelor, Nr 13, Baneasa, Constanta
VAT NUMBER
51944577
We operate the AI-powered restaurant recommendation and analytics platform accessible at [your-domain.com] (the "Platform"), as well as any related services, APIs, and integrations that refer or link to these terms (collectively, the "Services").
TASTEEM helps restaurants provide intelligent dish recommendations to their customers through AI-powered chatbots, while giving restaurant owners detailed analytics about customer preferences and menu performance.
These Terms of Service ("Terms") constitute a legally binding agreement between you (whether personally or on behalf of your restaurant business) and Voicu Octavian-Mihai PERSOANA FIZICA AUTORIZATA, concerning your access to and use of the Services.
By creating an account or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Services.
The Services are intended for business users who are at least 18 years old. Individuals under 18 are not permitted to register for or use the Services.
Description of Services
TASTEEM provides restaurant owners with:
AI-Powered Recommendation System
Intelligent dish suggestions based on customer preferences, dietary restrictions, time of day, and historical data
Retrieval-Augmented Generation (RAG) technology for accurate menu matching using semantic search
Customizable chatbot personality with configurable tone and formality levels
Multi-language support with automatic language detection
Analytics & Business Intelligence
Daily and hourly recommendation session tracking
Dish performance metrics (recommendation counts, success rates, conversion tracking)
Customer feedback collection (positive/negative ratings)
Menu section popularity analysis
Monthly insights including trending dishes, peak times, and optimization recommendations
Time-based performance patterns (success rates by hour/day)
Menu Management
Complete menu database with dishes, categories, prices, and descriptions
Ingredient and allergen tracking for customer safety
Nutritional information (calories, protein, carbs, fat, weight)
Dietary flags (vegetarian, vegan, gluten-free, etc.)
Spice level indicators
Availability status management
Customization & Branding
Upload custom restaurant logos with adjustable border radius and transparency
Color scheme customization (chat colors, text colors, bubble colors, background colors)
Welcome message personalization
Font selection
Background image upload with overlay opacity control
Header logo visibility toggle
Website Integration
Embeddable chat widgets for your restaurant website
API keys for secure integration
Usage tracking per embed/API key
Team & Multi-Location Management
Team accounts with role-based access (member, admin)
Invitation system for team members
Support for multiple restaurant locations under one account
Activity logging for security and audit purposes
Account Registration
Account Creation
You must:
Provide accurate information including your name and valid email address
Use Google Sign-In or create a password-protected account
Maintain the confidentiality of your account credentials
Notify us immediately of any unauthorized access
Not share your account with others or maintain multiple accounts without permission
Eligibility
You must be at least 18 years old
You must have legal authority to enter into this agreement
You must operate a legitimate restaurant or food service business
You must not be prohibited from using the Services under applicable law
Team Accounts
Team administrators are responsible for all activities under their account
Administrators manage team member access and roles
Each team member's actions are attributed to the team account
Restaurant locations require accurate business information
Subscription & Billing
Subscription Tiers
We offer different plans with varying features:
Token limits - Monthly AI processing allowances
Location limits - Number of restaurants per team
Analytics features - Access to different reporting tools (Basic/Pro/Premium RAG, time intelligence, reranking)
Analytics retention - Plan-based data retention: Starter Bite (30 days), Main Course (60 days), Chef's Special (120 days)
Support levels - Different response times
Billing
Subscriptions are billed monthly or annually in advance
All payments processed securely through Stripe
We store your Stripe Customer ID, Subscription ID, and Product ID (we never store credit card details)
Prices exclude applicable taxes unless stated
Failed payments may result in service suspension after notice
Token Usage
AI recommendation generation consumes tokens
Token usage tracked daily per team and restaurant
Exceeding plan limits may result in temporary restrictions
Token counts recorded: date, team ID, restaurant ID, total tokens
Plan Changes
Upgrade anytime with immediate effect and prorated billing
Downgrades take effect at next billing cycle
View current usage in your dashboard
Cancellation & Refunds
Cancel anytime; access continues until end of billing period
No refunds for partial periods except as required by law
Data export available before and after cancellation
Acceptable Use
Permitted Uses ✅
Use Services for legitimate restaurant recommendations
Upload accurate menu data, prices, ingredients, allergens, nutritional info
Customize branding within provided tools
Generate embed codes for your websites
Collect customer feedback on recommendations
Prohibited Uses ❌
You may NOT:
Use Services for illegal purposes or violate any laws
Upload false, misleading, or inaccurate menu/allergen information
Transmit malicious code or viruses
Attempt unauthorized access to systems or accounts
Reverse engineer or extract source code
Share embed codes or API keys with unauthorized parties
Spam or send unsolicited communications
Impersonate others or provide false business identity
Interfere with or disrupt the Services
Content Standards
Menu data must be accurate, current, and not misleading
Allergen information must be correct (critical for customer safety)
Nutritional data must comply with local regulations
Content must not infringe intellectual property rights
Uploaded content must not be offensive or harmful
Data & Privacy
What We Collect
See our Privacy Policy for complete details. We collect:
Account data: name, email, password hash, role, consent records
Authentication: Google OAuth tokens, session tokens
Team data: team names, members, roles, invitations
Billing: Stripe IDs, subscription status, token usage
Restaurant data: names, locations, hours, logos, branding
Menu data: dishes, prices, ingredients, allergens, nutrition
Analytics: sessions, recommendations, feedback, performance metrics
Security: activity logs, authentication events
How We Use Data
Provide AI recommendations and analytics
Process payments and manage subscriptions
Improve recommendation algorithms
Monitor security and prevent fraud
Communicate service updates
Comply with legal obligations
Your Rights (GDPR Compliant)
Access: Request copies of your data
Correction: Update inaccurate data in your dashboard
Deletion: Request immediate, permanent account deletion via account settings (tracked with GDPR deletion records). ⚠️ Warning: Deletion is irreversible - export your data first
Portability: Export your data in machine-readable format anytime (available before account deletion)
Objection: Object to certain processing activities
Consent withdrawal: Revoke marketing consent anytime
Data Retention
Active accounts: Data retained while account exists
After deletion: Immediate permanent deletion of all data including analytics
Analytics retention (Plan-Based): Starter Bite: 30 days, Main Course: 60 days, Chef's Special: 120 days - older analytics are automatically deleted
Billing records: 7 years (tax compliance, anonymized)
Security logs: 1 year (anonymized immediately upon deletion)
GDPR deletion logs: Permanent (compliance proof, hashed identifiers only)
Intellectual Property
Our Rights
The Platform, AI algorithms, recommendation engine, and all software are our proprietary property
Our trademarks and branding are protected
You receive a limited, non-exclusive license to use Services during your subscription
Your Rights
You own your restaurant data, menu information, logos, and custom content
You grant us a license to use your data only to provide Services
We may use aggregated, anonymized data for service improvement
Upon termination, we cease using your data (except legal requirements)
AI-Generated Recommendations
Recommendations are suggestions only - not guaranteed outcomes
You must review AI recommendations before presenting to customers
We don't guarantee accuracy or commercial success of recommendations
You control which recommendations to display
Service Availability
Service Level
We aim for high availability but don't guarantee uninterrupted service
Planned maintenance communicated in advance when possible
Not liable for interruptions beyond reasonable control
Usage Limits
Token usage limits based on your plan (tracked daily)
API rate limits to ensure quality for all users
Restaurant/location limits per subscription tier
Excessive usage may trigger restrictions
Analytics Requirements
Analytics require sufficient data collection periods
New restaurants need time to build performance baselines
Recommendation quality improves with more customer interactions
Your Responsibilities
Data Accuracy
Maintain accurate menu data, prices, and availability
Critical: Ensure allergen information is correct and current
Update nutritional information regularly
Keep restaurant hours and contact info accurate
Legal Compliance
Comply with food safety regulations
Follow consumer protection and advertising laws
Obtain necessary business licenses and permits
Handle customer data per privacy laws
Ensure menu pricing complies with local regulations
Security
Protect your account credentials and API keys
Report security incidents immediately
Monitor team member access regularly
Only embed codes on authorized websites
Don't share authentication tokens
Limitation of Liability
Service Disclaimer
Liability Limit
Excluded Damages
We are not liable for:
Indirect, incidental, or consequential damages
Lost profits or business interruption
Loss of customers or reputation
Damages from AI recommendation errors
Customer dissatisfaction with recommendations
AI Recommendations
AI suggestions should not be solely relied upon for business decisions
You validate recommendations before customer presentation
Customer satisfaction remains your responsibility
We don't guarantee recommendation success rates
Indemnification
Indemnification
You agree to indemnify us against claims arising from:
Your use of Services or violation of Terms
Inaccurate or misleading menu/allergen information
Infringement of intellectual property rights
Your restaurant operations or food safety practices
Violation of laws or regulations
Misuse of AI recommendations
Termination
Subscription Cancellation (By You)
Cancel subscription anytime through account settings or Stripe customer portal
Subscription remains active until end of current billing period
After billing period ends, premium features are disabled but account remains accessible
Your data remains stored and you can re-subscribe anytime
Charges incurred before cancellation remain due
Account Deletion (By You)
Delete your account permanently through account settings
Account deletion is immediate and irreversible
Export your data BEFORE deletion - recovery is not possible after deletion
Outstanding subscription charges remain due even after account deletion
By Us
We may suspend/terminate your account if you:
Violate these Terms
Fail to pay after notice
Engage in fraudulent or illegal activities
Provide false business information
Effect of Our Termination
Immediate service access suspension
30-day notice period for data export before permanent deletion (where legally required)
Outstanding charges remain due
API keys immediately deactivated
We cease data processing (except legal requirements)
Changes to Terms
Changes to Terms
We may modify these Terms at any time. Material changes communicated via:
Email to all users
In-app notifications
Posted notice with effective date
Continued use after changes = acceptance. If you disagree, discontinue use and may cancel.
Dispute Resolution
Governing Law
Disputes
Contact customer support first for resolution
Formal actions brought in Romanian courts
EU residents may use EU Online Dispute Resolution platform
General Provisions
Entire Agreement
Severability
No Waiver
Assignment
We may assign Terms in connection with mergers/acquisitions
You may not assign without our consent
Force Majeure
Contact Information
Contact Information
Voicu Octavian-Mihai PERSOANA FIZICA AUTORIZATA
51944577
Str. Cerealelor, Nr 13, Baneasa, Constanta, Romania
octavianvoicu0@gmail.com
+40 768 004 329
octavianvoicu0@gmail.com
Acknowledgment
Acknowledgment
By creating an account and using TASTEEM, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Your acceptance is recorded with timestamp and version tracking for compliance purposes. These Terms are effective as of the date first written above and govern your use of the Services from that date forward.