3.1 Account Creation

• You must provide accurate, complete information during registration including name and valid email address
• You are responsible for maintaining the confidentiality of your account credentials and password hash
• You must notify us immediately of any unauthorized access to your account
• One person may not maintain multiple accounts without prior written consent

3.2 Eligibility Requirements

• You must be at least 18 years old to use the Service
• You must have the legal authority to enter into this agreement
• You must not be prohibited from using the Service under applicable law
• You must operate a legitimate restaurant or food service business

3.3 Team Accounts and Restaurant Management

• Team administrators are responsible for managing team member access and roles
• Team administrators are liable for all activities under their team account
• Team members' access is subject to role-based permissions (member, admin, etc.)
• Each restaurant location requires proper verification and accurate business information
• You may manage multiple restaurant locations under a single team account

4.1 Subscription Tiers

Our Service is offered through various subscription plans with different features:

4.2 Billing and Payment

• Subscription fees are billed in advance on a monthly or annual basis
• All payments are processed securely through Stripe
• We store Stripe Customer ID, Subscription ID, and Product ID for billing management
• Prices are exclusive of applicable taxes unless otherwise stated
• Failed payments may result in service suspension after notification and reasonable cure period

4.3 Plan Changes and Usage Monitoring

• You may upgrade or downgrade your plan at any time through your account dashboard
• Upgrades take effect immediately with prorated billing
• Downgrades take effect at the next billing cycle
• Token usage is tracked daily per team and restaurant
• Excessive usage may result in temporary service restrictions based on your plan limits

4.4 Refunds and Cancellation

• Monthly subscriptions may be canceled at any time with effect at the end of the current billing period
• Annual subscriptions may be subject to different refund policies as outlined at time of purchase
• No refunds are provided for partial months except as required by applicable law
• Upon cancellation, your data will be retained for 30 days for potential account recovery

5.1 Permitted Uses

• Use the Service for legitimate restaurant recommendation and analytics purposes
• Upload accurate restaurant and menu data including dishes, prices, ingredients, allergens, and nutritional information
• Customize branding elements within provided tools (logos, colors, welcome messages)
• Generate embed codes to integrate recommendation widgets into your restaurant website
• Collect and analyze customer feedback on recommendations

5.2 Prohibited Uses

You may not:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction including food safety, consumer protection, or advertising regulations
• Upload false, misleading, or inaccurate restaurant or menu information
• Transmit any malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or attempt to extract source code
• Share or distribute embed codes with unauthorized parties
• Use the Service to spam or send unsolicited communications
• Impersonate others or provide false information about your business identity
• Interfere with or disrupt the Service or servers connected to the Service

5.3 Content Standards

• Restaurant and menu data must be accurate, current, and not misleading to customers
• Uploaded content must not infringe intellectual property rights
• Content must not be offensive, discriminatory, or harmful
• You are responsible for ensuring compliance with food safety regulations and accurate allergen information
• Nutritional information, if provided, must be accurate and compliant with local regulations

6.1 Our Rights

• The Service, including all software, AI algorithms, recommendation engines, and documentation, is our proprietary property
• Our trademarks, logos, and brand elements are protected intellectual property
• You receive a limited, non-exclusive, non-transferable license to use the Service during your subscription period

6.2 Your Rights

• You retain ownership of your restaurant data, menu information, logos, and custom content
• You grant us a license to use your data solely to provide the Service, generate recommendations, and create analytics
• We may use aggregated, anonymized data for service improvement, research, and developing insights
• Upon termination, we will cease using your data except as required for legal compliance

6.3 AI-Generated Content and Recommendations

• Recommendations generated by our AI system are provided "as-is" and are suggestions only
• You are responsible for reviewing and approving all AI-generated recommendations before presenting them to customers
• We do not guarantee the accuracy, appropriateness, or success of AI recommendations
• You maintain full control over which recommendations to display and implement

7.1 Data Collection and Processing

We collect and process data as outlined in our Privacy Policy, including:

• Account information (name, email, role, consent records)
• Team and subscription data
• Restaurant and menu information
• Usage analytics and performance metrics
• Session data and recommendation feedback
• Activity logs for security monitoring

7.2 Data Ownership and Rights

• You own all restaurant data, menu information, and business content you provide
• We maintain detailed records of data processing activities for compliance purposes
• You have rights to access, correct, delete, and port your data as outlined in our Privacy Policy
• We implement GDPR deletion procedures including secure deletion request tracking

7.3 Data Security and Retention

• We implement industry-standard security measures to protect your data
• Account data is retained while your account is active, plus 30 days after deletion for recovery
• Analytics data may be retained for up to 2 years for service improvement
• Activity logs are retained for 1 year for security purposes
• GDPR deletion requests are tracked with detailed compliance records

8.1 Service Level Commitments

• We strive to maintain high availability but do not guarantee uninterrupted service
• Planned maintenance will be communicated in advance when possible
• We are not liable for service interruptions beyond our reasonable control

8.2 Usage Limits and Rate Limiting

• Token usage is limited based on your subscription plan and tracked daily
• API rate limits apply to prevent abuse and ensure service quality for all users
• Excessive usage may result in temporary service restrictions or additional charges
• Restaurant and location limits apply based on your subscription tier

8.3 Feature Availability

• Features are subject to plan-specific limitations as outlined in your subscription
• New features may be introduced in beta and subject to change
• We reserve the right to modify or discontinue features with reasonable advance notice
• Analytics and reporting features depend on sufficient data collection periods

9.1 Data Accuracy and Maintenance

• You are responsible for maintaining accurate restaurant information, menu data, prices, and availability
• Inaccurate or outdated data may result in poor recommendation quality and customer dissatisfaction
• You must update menu information, prices, and availability promptly when changes occur
• Allergen and dietary information must be accurate and regularly verified

9.2 Legal and Regulatory Compliance

• You must comply with all applicable laws and regulations including food safety, consumer protection, and advertising laws
• You are responsible for obtaining necessary business licenses and food service permits
• Menu pricing and promotional content must comply with local regulations
• You must handle customer data and feedback in accordance with applicable privacy laws

9.3 Security and Access Management

• You must implement reasonable security measures for embed codes and account access
• Team administrators must properly manage member roles and permissions
• Report any security incidents, data breaches, or vulnerabilities immediately
• Do not share account credentials with unauthorized parties
• Monitor and audit team member access regularly
• Ensure embed codes are only used on your authorized websites

10.1 Service Disclaimers

10.2 Liability Limits

10.3 Excluded Damages

10.4 AI Recommendations and Business Decisions

• AI-generated recommendations are suggestions only and should not be solely relied upon for business decisions
• We do not guarantee the accuracy, completeness, or commercial success of recommendations
• You are solely responsible for implementing, validating, and monitoring the performance of recommendations
• Customer satisfaction and business outcomes remain your responsibility

12.1 Termination by You

• You may terminate your account at any time through your account settings
• Termination takes effect at the end of your current billing period
• You remain responsible for all charges incurred before termination
• You may request data export before termination

12.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay subscription fees after notice and reasonable cure period
• Engage in fraudulent, harmful, or illegal activities
• Provide false or misleading information about your business
• Violate applicable laws or regulations

12.3 Effect of Termination

• Your access to the Service will be suspended immediately upon termination
• Your data will be retained for 30 days for potential account recovery
• Outstanding charges remain due and payable
• We will cease processing your data except as required for legal compliance
• API keys will be immediately deactivated

13.1 Governing Law

These Terms are governed by the laws of [JURISDICTION] without regard to conflict of law principles.

13.2 Dispute Resolution Process

• Initial disputes should be addressed through our customer support channels
• Formal legal actions must be brought in the courts of [JURISDICTION]
• [Include arbitration clause if applicable based on jurisdiction]

14.1 Modification Rights

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• Email notification to all registered users
• In-app notifications when you log in
• Posted notice on our website with effective date

14.2 Acceptance of Changes

• Continued use of the Service after changes constitutes acceptance of new Terms
• If you do not agree to changes, you must discontinue use and may terminate your account
• We will track which version of Terms you have accepted in your user profile

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

15.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

15.3 No Waiver

Our failure to enforce any provision does not constitute a waiver of our rights to enforce it later.

15.4 Assignment

• We may assign these Terms without notice in connection with a merger, acquisition, or sale of assets
• You may not assign your rights or obligations without our prior written consent

15.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control including natural disasters, government actions, or network outages.